How can you make skincare products without using preservatives?
Because preservatives in skincare products are one main cause of skin irritations, boscia uses state-of-the-art Japanese technology along with its unique manufacturing and filling processes to ensure the products are free of preservatives, stay fresh and are exceptionally effective. Each boscia product is formulated without the use of preservatives through a highly-advanced discovered technology in which each formulation utilizes a combination of unique and specific ingredients that, in conjunction with each other, create a final formula that does not require the use of preservatives. Each and every ingredient used in every single boscia product works in symphony with each other, resulting in a formula without the need for preservatives. This, in conjunction with the state-of-the-art "Clean Room" manufacturing and filling process and the "Fresh Dispensing" packaging, ensures that each formula is immaculate and free of any airborne contaminants.
 
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How long can I use boscia products after they've been opened?
To obtain beautiful, healthy skin, we recommend using boscia products on a regular basis. Keeping recommended usage (amounts and frequency) in mind, we have packaged each product as either a one-month or two-month supply. To gain the optimum benefits of boscia, we recommend using the entire product within six months after opening.
 
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Do I have to use every product for it to help my skin?
You do not have to use every product to help your skin; however, because preservatives can often irritate skin, you will get best results eliminating them completely from your regimen. You may find that any irritations or breakouts you have been experiencing will disappear once you have started using our preservative-free products. Once you have set your skin free from harsh chemicals and possibly cleared up any irritations, you can begin to combat existing or future signs of aging with our treatment products that incorporate only the purest botanicals and gentlest technological advancements.
 
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I have very sensitive skin. Do you have any products that are suited for me?
All boscia products have been formulated with you in mind. We have avoided potentially irritating ingredients like preservatives. If there is a particular ingredient you are allergic to, please read through the ingredient list carefully for each product.
 
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Do you have sample sizes I could purchase first to make sure I like the products before committing to buying the full sizes?
boscia offers sample sizes of several of our products that we are happy to have you try. To place an order for samples, please call boscia customer service at 1.888.635.8884. We offer samples free of charge, with a fee of $2.50 for shipping and handling (available in the U.S. only). Samples will be mailed via USPS first class mail, and take up to seven business days to arrive once mailed. Unfortunately, a tracking number for sample orders is not available.
 
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Do you ever have gift with purchases?
On occasion, we may offer a gift with purchase. Be sure to check out our site on a regular basis to take advantage of our exclusive online specials.
 
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Gift Certificates
Give the gift of beautiful, preservative-free skin! If you would like to purchase a boscia gift certificate, please add the item to your shopping basket and check out. Once your order is marked as shipped, your gift certificate will be available in the gift certificates section of your account. There, you may print out the certificate or email it to its recipient.
 
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Are boscia products tested on animals?
We do not conduct any testing of ingredients or products on animals. In addition, our products do not contain any animal ingredients.
 
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How do I know that my online order has been received?
After placing your order online, you will receive a confirmation email within 24-48 hours. If you do not receive the email confirmation within 24-48 hours please call 1.888.635.8884 to speak with one of our customer service representatives.
 
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What are my payment options?
We currently accept the following credit cards for orders placed online: Visa, MasterCard, American Express and Discover. If you'd like to place your order by phone, please call 1.888.635.8884.
 
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How do I check on the status of an order I have placed?
To check the status of your order, log on to My Account via the boscia website or call our customer service line at 1.888.635.8884.
 
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Can I change or cancel an order after it has been placed?
If you placed your order online before 8:00 AM PST and would like to change or cancel it, you can do so by calling Customer Service at 1.888.635.8884 by 11:00 AM PST the same business day (or the next business day, in the event of an order placed on the weekend). After that deadline, your order will be sent to our warehouse facility, at which time we cannot recall it. We also may not be able to make any change to a delivery address once an order has been shipped out of our warehouse. Please contact Customer Service with any questions
 
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How is sales tax determined?
If you live in Orange County, add a 7.75% tax to your order. If you live anywhere else in California, add a 7.25% tax to your order.
 
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Promo Codes
Please note that unless otherwise stated, all promo codes exclude Kits, Gift Certificates and Regimen Sets.
 
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What are the shipment options for my order?

 
US Orders
 
We offer UPS shipping to the contiguous 48 states and USPS to Alaska, Hawaii, and PO Boxes. You can choose from UPS Ground, UPS 3-Day Select, UPS 2-Day Air, and UPS Next Day Air.

Please allow 1 business day for order processing. Additionally, UPS does not deliver on Saturdays and Sundays. (Please note, orders received during the promotional period may take 2-3 days to process depending on the volume of orders we receive. Thank you for your understanding.)
 

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Will you inform me when my order has been shipped?
Once your order has been shipped, we will update the status in the My Account section of the boscia website. If sent via UPS, this will include a tracking number and link to the UPS website so that you can obtain up-to-date tracking information. You will also receive a Shipment Confirmation email with tracking information.
 
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What if I need to return or exchange an item I've ordered?
After receiving your order, if you are not completely satisfied, simply return the product(s) within 30 days of receipt for a full refund or exchange. You may direct any questions about your return or exchange to returns@boscia.net.

Returns:
Complete the Return Request List included with your order, and mail it, along with the invoice and the item(s) being returned, via insured USPS, UPS, or FedEx to the address below. Any items received free with purchase through a promotion must also be returned along with qualifying purchased items.

Exchanges:
Complete the Return Request List included with your order, and mail it, along with the invoice and the item(s) being returned, via insured USPS, UPS, or FedEx to the address below. Specify on the Return Request List the item(s) you wish to receive in exchange. If you have an exchange for the same dollar amount as the original purchase, boscia will ship the exchanged item(s) upon receipt of the return. If you wish to exchange an item for an item of a different value, boscia will issue a refund for the returned item and a charge for the new item.

boscia Returns
17138 Pullman Street, Suite 100
Irvine, CA 92614

Please obtain a tracking number for the return shipment and email it, along with your order number, to returns@boscia.net. boscia cannot provide a refund or exchange for returns without a tracking number that are lost in shipment. The original shipping charges, as well as any shipping and handling charges related to your return or exchange, are not refundable, except in the case of a defective product being exchanged for a replacement.

Please note: It may cause a delay if any of the following are missing:

• The product(s) being returned
• Free promotional items (if any)
• Completed Return Request List and reason for return
• Copy of invoice

Issuing your refund:

• A refund will be issued to you in the original form of payment within 14 business days of receiving the returned item at our warehouse.
• Any promotional deduction you received on your original purchase will be recalculated when the merchandise is returned or exchanged.
• We will not be able to issue a refund if any items received free with purchase through a promotion are not returned along with purchased items.

boscia Rewards:

• Your boscia Rewards Points balance will be adjusted to reflect any returned and refunded merchandise.

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Do all orders over $50 receive free shipping?
Yes, all domestic orders over $50 receive free UPS Ground or USPS Priority (Alaska, Hawaii, Puerto Rico) shipping. The qualifying order total is calculated after all promotional discounts are taken. International orders do not qualify for free shipping.

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What if there is a problem with my delivery?
Customers are responsible for all costs involved in re-shipping goods when a submitted address is incorrect or incomplete, or if the delivery was unable to be completed due to the customer’s absence. Orders that are refused, returned to sender or never claimed from the carrier will be subject to a 20% restocking fee, and will incur a charge to be reshipped, varying depending on the recipient’s location. In the event UPS is unable to leave your package at your shipment destination, they will make three attempts to deliver before returning it to sender. For any problems related to the delivery of your order, please contact Customer Service at 1.888.635.8884.

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How do I obtain access to my account if I forgot my password?
When logging in to My Account, click on "Forgot your password?" This will take you to a page that asks you for your email address. Your password will then be sent to you via email.
 
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How do I change my account information?
To change your password or update your information, log in to My Account and click on the Account Edit section. This will allow you to update all of your personal information.
 
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Is it safe to use my credit card on the boscia website?
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. And further, your credit card number is never displayed on the site or in emails. For added security, you are required to enter your credit card number again with each order via our secure server.
 
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How do I order if I don't want to use my credit card online?
That's no problem at all. Simply call us at 1.888.635.8884 and place your credit card order with one of our representatives.
 
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Do you supply my information to anyone else?
As outlined in our Privacy statement, boscia will never sell, exchange, or release any of your individual personal information to a third party without your express permission.
 
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